Pb0.99Nb0.02(Zr0.95Ti0.05)(0.98)O-3 (PNZT95/5) ceramics with 1 mol% and without Mn doping were prepared via conventional solid state reaction process. X-ray diffraction patterns show that the PNZT95/5 and Mn-doped PNZT95/5 (PNZTM95/5) ceramics, with composition near the boundary of the ferroelectric phase (FE)/antiferroelectric phase (AFE), have a rhombohedral perovskite structure. The ferroelectric behavior of PNZT95/5 ceramics is strongly affected by Mn doping. Without any aging process the PNZTM95/5 ceramics possess double hysteresis loops (P-E loops), whereas the PNZT95/5 ceramics possess normal single hysteresis loops. Due to the defect dipoles formed by effectively negatively charged Mn3+ dopants and positively charged O2- vacancies, the PNZTM95/5 ceramics exhibit the double P-E loops. The defect dipole effect has been proved by investigating the P-E loops under different external fields. As a result, the PNZTM95/5 ceramics become "hardened", exhibiting a high mechanical quality factor (1300). (C) 2009 Elsevier B.V. All rights reserved.