Critical free-area ratio (CFR) is an interesting phenomenon during the snow-melting process on pavement using low-temperature heating fluids such as geothermal tail water and industrial waste water. This paper is performed to further investigate the mechanism of CFR and its influencing factors. A simplified theoretical model is presented to describe the heat and mass transfer process on pavement. Especially the variation of thermal properties and the capillary effect of snow layer are considered. Numerical computation shows that the above theoretical model is effective for the prediction of CFR during the snow-melting process. Furthermore, the mechanism of CFR is clarified in detail. CFR is independent of the layout of hydronic pipes, the fluid temperature, the idling time, and weather conditions. It is both the non-uniform temperature distribution and complicated porous structure of snow layer that lead to the occurrence of CFR. Besides, the influences of operation parameters including the fluid temperature, the idling time, the pipe spacing and buried depths on snow melting are analyzed, which are helpful for the next optimal design of snow-melting system. (C) 2008 Elsevier Ltd. All rights reserved.