Productivity in Nigeria is decreasing: this has adversely affected the average standard-of-living of the population and led to economic hardship. HIV/AIDS, hunger, disease and wars have lowered African productivity and the effectivenesses of public utilities have declined, while unemployment and crime are on the increase. A computer program, which considers the combined concept of partial productivity, total productivity measurement and reliability in order to analyse the effectiveness of a firm, society or nation has been developed. Its predictions have been tested with data from a Nigerian petroleum-product marketing company, namely Rock Oil and Gas Ltd., Aba, Abia State: the management of this business is representative of those of many Nigerian firms. The developed software (see Appendix) can help in identifying the causes of productivity problems, which can so adversely affect the performance of any organisation. (c) 2007 Elsevier Ltd. All rights reserved.