The effect of packing density of hollow fibre modules on mass transfer in the shell side of osmotic distillation process was studied. The osmotic distillation experiments were carried out with several modules of the packing densities ranging from 30.6 to 61.2%. It was found that the Reynolds number was a function of packing density and packing density affected mass transfer performance. The shell-side mass transfer coefficient increased with the brine velocity. The membrane permeability can be predicted from the experimental flux at the maximum brine velocity. The mass transfer correlation was proposed in order to determine the shell-side mass transfer coefficient in the randomly packed modules for osmotic distillation process. The empirical correlation proposed was fitted to the experimental results and it was found that the mass transfer coefficients calculated from the proposed correlation were in good agreement with those from the experimental data. Comparison of the results obtained from the proposed correlation with other correlations in the literature was discussed. (c) 2007 Elsevier B.V. All rights reserved.