In statistical process control (SPC) methodology, quantitative standard control charts are often based on the assumption that the observations are normally distributed. In practice, normality can fail and consequently the determination of assignable causes may result in error. After pointing out the limitations of hypothesis testing methodology commonly used for discriminating between Gaussian and non-Gaussian populations, a very flexible family of statistical distributions is presented in this paper and proposed to be introduced in SPC methodology: the generalized lambda distributions (GLD). It is shown that the control limits usually considered in SPC are accurately predicted when modelling usual statistical laws by means of these distributions. Besides, simulation results reveal that an acceptable accuracy is obtained even for a rather reduced number of initial observations (approximately a hundred). Finally, a specific user-friendly software have been used to process, using the SPC Western Electric rules, experimental data originating from an industrial production fine. This example and the fact that it enables us to avoid choosing an a priori statistical law emphasize the relevance of using the GLD in SPC. (C) 2006 Elsevier Ltd. All rights reserved.