Here is presented a method that is able to detect fouling during the service of a circulation electrical heater. The neural based technique is divided in two major steps: identification and classification. Each step uses a neural network, the connection weights of the first one being the inputs of the second network. Each step is detailed and the main characteristics and abilities of the two neural networks are given. It is shown that the method is able to discriminate fouling from viscosity modification that would lead to the same type of effect on the total heat transfer coefficient. (C) 2003 Elsevier Science Ltd. All rights reserved.