The present work analyses the potential of a combined solar thermal and heat pump (HP) system on new and existing multifamily buildings. The study uses numerical simulation as a complement to a monitored case study. After a description of the case study and a summary of the monitoring results, we present the numerical model developed for this study. Simulation results are validated with the monitored values, at component and system level, in terms of monthly profiles and yearly integrals. On this basis, we carry out an extensive sensitivity analysis concerning the principal sizing parameters of the system. Finally, we investigate the sensitivity of the system to space heating (SH) and domestic hot water (DHW) demands, in particular concerning the applicability of the analysed system in the case of building retrofit. For Geneva's weather conditions, a sizing factor of 3 m(2) solar collector per kW of HP capacity is a good compromise between system size and system performance, resulting in a system seasonal performance factor (SPFsys) between 3.1 and 4.1, depending on the SH distribution temperature. The associated electricity consumption (ranging from 12 kWh/m(2) for a new low-energy building, up to 45 kWh/m(2) for a non retrofitted building) strongly depends on the heat demand. Such is also the case for the collector area (from 0.08 m(2) per m(2) heated area for a new low-energy building, up to 0.20 for a non-retrofitted building). Finally, a SPFsys of 5 could potentially be achieved, but only in newly constructed buildings with a high efficient envelope, a low SH distribution temperature, and with a collector area of at least 0.20-0.25 m(2) per m(2) heated area. However, the related investment may not be worthwhile, given the rather small associated electricity saving, not to mention that such a collector area would not fit on buildings with more than 4 storeys. (C) 2017 Elsevier Ltd. All rights reserved.