Energy use intensity in supermarkets is high compared to retail buildings due to the refrigeration needed for the preservation of chilled and frozen products. The modelling of their energy use and environmental conditions is difficult due to the interdependence of their subsystems such as refrigeration, heating/cooling, ventilation, lighting and requirements of products, store operation schedule and transient occupancy patterns. This paper reports the development of an EnergyPlus model calibrated with operational data for a frozen food supermarket in the UK. The developed model can predict hourly energy use with an average error of 2 kWh. The paper also presents monitored operational data indicating that energy use intensity is near the upper range of other supermarkets due to increased refrigeration load of 60% compared to 40% of typical supermarket and operation of fans because of required high ventilation rates. Environmental conditions were maintained within comfort requirements for staff and customers because closed frozen food cabinets are used. The developed model was used to investigate the interaction between the subsystems and building envelope to reduce energy use; a significant interdependence was found with the highest energy reduction (4%) when the HVAC is operating during trading hours only. (C) 2017 The Authors. Published by Elsevier B.V.