Smart-grid and electric-vehicle technologies are rapidly diffusing, yet important policy implications remain to be fully analyzed. This multi-year field study sought to fill part of this gap by exploring human adaptation to plug-in hybrid electric vehicle (PHEV) performance and vehicle charging in smart-grid environments. Homes were equipped with smart meters in a smart-grid experiment conducted by the local utility. Study households were organized by either standard or time-of-use electricity pricing, and randomly assigned to "managed" or "unmanaged" charging scenarios. Using a mixed-methods approach, study data were collected through vehicle data loggers, smart-plugs interviews, and questionnaires. The paper describes vehicle operations and performance; the ways in which households managed PHEV charging; and the manner in which they responded to smart-grid, smart-plug, and dashboard feedback. Findings indicate that households actively managed PHEV charging; however, they preferred flexible charging scenarios. Charging-management decisions were influenced by electricity-pricing. Online feedback on household- and vehicle-electricity consumption was generally ignored, but drivers responded to dashboard feedback as they drove. These results provide empirical bases for government and corporate policymakers to improve policy decisions relative to PHEV impacts on electricity loads, design of smart-grid feedback, and design of charging infrastructures. (C) 2016 Elsevier Ltd. All rights reserved.