The low delta-T syndrome is one of the major faults that affect the operation and energy performance of the chilled water systems in practice, particularly for the complex chilled water systems. Low delta-T syndrome refers to the situation where the measured mean temperature difference of the overall terminal air-handling units is much lower than the expected normal value. The conventional pump speed control strategies lack the ability to handle the low delta-T syndrome. This paper presents an online robust control strategy for practical applications to avoid the low delta-T syndrome for chilled water systems including complex systems. On top of the conventional control strategies, a temperature set-point reset scheme is developed aiming at providing the reliable temperature set-point for enhancing the operation reliability of chilled water pumps. In addition, a flow-limiting control scheme is employed to perform the function of actively eliminating the deficit flow in the bypass line by a feedback mechanism. This robust pump speed control strategy has been implemented and evaluated on a real complex chilled water system in a high-rise building. The site test results show that the temperature set-point given by the proposed strategy is reliable and the system temperature difference is significantly raised by eliminating the deficit flow problem. When compared to the conventional control strategies, 78% of the total chilled water pump energy was saved in the test period. The actual pump energy saving percentage could be 39% in a year after implementing the robust control strategy in the studied system. (C) 2016 Elsevier Ltd. All rights reserved.