The influence of two PVAs of the same molecular weight (13,000-23,000) and different degree of hydrolysis equal to 88% and 98% on breakage and coalescence of toluene droplets in the liquid/liquid dispersion were considered for PVA concentration range 0.001-0.01%. Analysis of experimental results shows that drop coalescence is significant only in the system containing 0.001% PVA. Drop coalescence for polymer concentration range 0.002-0.01% is strongly limited. Therefore, population balance was solved using breakage and coalescence expressions with assumed partially mobile drop interfaces for the lowest PVA concentration. For c >= 0.002% drop size distributions were properly predicted using only breakage model. Multifractal formalism was used to take into account intermittent character of turbulence and explain drop behavior. Larger drop size reduction by PVA of lower degree of hydrolysis observed experimentally was confirmed by the model. (C) 2013 The Institution of Chemical Engineers. Published by Elsevier B.V. All rights reserved.